I read all the perspectives and agree. We have to provide a service that customers want and need. If customers don't find what they want where and when they want it they will go elsewhere. Providing obsolete service will be the death of libraries and some company will provide the service and charge for it. The internet is definitely the way to go now and keeping up with technology is going to be the most important aspect for libraries.
Technology is changing so fast, it is hard for librarians to keep up with all the new sites and software and how to use them. The same goes for customers. We have to be aware of what is going on so we can direct customers and help them. Obviously we do not have to time train people on all these new changing ideas. We need to make our interfaces easy enough for customers to use on there own. Directing them to these sites, user friendly sites, will be our new job.
Libraries must expand both physically and virtually. They need to stay as advanced as there savvy users and make information available to the less savvy user. This won't be easy but is something to strive for. Embracing change and a willingness to try new ideas is probably the most important thing for individuals and library organizations.
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